Terms of Service & Privacy Policy

Last Updated: July 7, 2025

Terms of Service

1. Acceptance of Terms

By using the Psycademy Society website (the “Site”) or purchasing any courses through our Site, you agree to these Terms of Service (“Terms”). If you do not agree with these Terms, please do not use our Site or services. These Terms form a binding agreement between you (the user) and Psycademy Society (“we”, “us”, or “our”), a non-profit organization based in Canada. We reserve the right to update or modify these Terms at any time. We will notify users by updating the “Last Updated” date above. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

2. Our Services and Third-Party Course Providers

Psycademy Society operates a platform where users can purchase access to online courses. Important: We license these courses from third-party providers. This means that while you purchase the course through our Site, the course content and delivery are provided by independent third-party organizations or instructors (“Course Provider”). We do not create, run, or control the course content, and we are not responsible for its quality, accuracy, or legality. Our role is limited to facilitating your enrollment and payment for the course. Upon purchase, you will be registered into the course with the Course Provider, who will then manage all aspects of course delivery (such as access to materials, lessons, evaluations, etc.).

Because the courses are provided by third parties, you may be required to agree to the Course Provider’s own terms of service, user agreement, or privacy policy when you access their course platform. Those agreements are between you and the Course Provider. We are not responsible for the content, availability, or your experience on any third-party course platform, nor for the privacy practices of the Course Provider. We do not endorse or assume liability for any statements, opinions, or information provided in the courses by the third-party providers. If you have any issues or disputes regarding the course content or delivery, you should contact the Course Provider, though you can also inform us and we will do our best to facilitate a resolution.

3. User Accounts and Registration

In order to purchase a course, you may need to provide certain personal information (e.g. your name, email address, billing information) at the point of sale. You agree that any information you provide is accurate, complete, and yours to provide. You must be of legal age of majority in your province/state or country of residence (usually 18 years or older) to purchase courses on our Site. If you are under the age of majority, you may only use our services with the involvement and consent of a parent or legal guardian. By registering for a course or providing your information, you represent that you meet these eligibility requirements.

You are responsible for maintaining the confidentiality of any account credentials or purchase information (for example, if the Site provides you with an order or registration number). You agree to notify us immediately of any unauthorized use of your account or purchase information. We are not liable for any loss or damage arising from your failure to protect your information.

4. Payments and Orders

All prices for courses are listed in the currency specified on the Site (e.g., Canadian dollars or Australian dollars) and are subject to applicable taxes if any. When you purchase a course, you agree to pay the listed price and any applicable taxes or fees. Payment processing is handled through third-party payment processors, specifically PayPal. We do not directly collect or store your credit card or banking details on our servers – your payment information is securely handled by PayPal. All transactions are encrypted through PayPal’s system, and your purchase is subject to PayPal’s terms and privacy policy. Once your payment is successfully completed, we will send you an order confirmation (typically via email) and arrange for your enrollment in the course.

Order Fulfillment: After payment, we will provide the necessary information to the Course Provider to enroll you (such as your name and email for course access). The Course Provider will then grant you access to the course materials. Please ensure the email you provide is correct and that you monitor it for course access instructions. If you encounter any issues accessing the course, contact us for assistance.

Refunds and Cancellations: Due to the digital nature of online courses and the involvement of third-party providers, all sales are generally final. Once you have been enrolled in a third-party course, we cannot usually cancel your enrollment or issue a refund, except as required under applicable law or under exceptional circumstances. However, we want you to be satisfied – if you believe you have a valid reason for a refund (such as not receiving access to the course you purchased), please contact us. We will review requests on a case-by-case basis in coordination with the Course Provider. Nothing in these Terms is intended to limit any rights you may have under consumer protection laws (for example, statutory rights to refunds) that apply to your purchase.

5. User Conduct and Prohibited Uses

You agree to use our Site and services only for lawful purposes and in accordance with these Terms. You must not engage in any of the following activities:

Illegal Activities: Do not use the Site to conduct or facilitate any unlawful act, or to violate any laws or regulations.
Interference: Do not attempt to interfere with the functioning of our Site or anyone’s transactions. This includes not introducing viruses, malware, or any code harmful to the Site, and not attempting to gain unauthorized access to our systems.
False Information or Impersonation: Do not provide false or misleading information in any purchase or communication with us. Do not impersonate any other person or entity, or misrepresent your affiliation with any person or entity.
Abusive Behavior: Do not engage in harassing, threatening, abusive, or defamatory behavior toward us or other users of the Site. Any communication you have with our staff or through our Site must be respectful and lawful.
Intellectual Property Misuse: Do not attempt to copy, reproduce, redistribute, or resell any portion of the course content or our Site content, except as allowed by the respective owner. (See Intellectual Property section below.)
Other: You must not use the Site in any manner that could damage, disable, overburden, or impair the Site, or interfere with any other party’s use and enjoyment of the Site.

Violating any of the above rules may result in termination of your access to the Site or courses without notice, and may also result in legal consequences.

6. Intellectual Property Rights

All content and materials on the Psycademy Society website (including text, graphics, logos, and site design) are owned by or licensed to Psycademy Society and are protected by intellectual property laws. We grant you a limited, revocable, non-transferable license to access and use the Site for the purpose of browsing and purchasing courses. You may not reproduce, distribute, modify, or create derivative works from our website content unless you have our explicit written permission.

Course Content: The courses available through our Site are created by third-party Course Providers and are licensed to Psycademy Society for distribution. All intellectual property rights in the course materials (videos, documents, quizzes, etc.) remain with the Course Provider or the original content creators. When you purchase a course, you are granted a personal, non-transferable, limited license by the Course Provider to access and use the course materials for your own educational purposes. You must not share, copy, redistribute, or publish any course materials to anyone who has not legitimately purchased the course. Any unauthorized use of the course content may violate the Course Provider’s intellectual property rights and could result in termination of your access to the course and legal action.

If you believe that any content on our Site or in a course infringes your copyright or other intellectual property rights, please notify us with detailed information so that we can investigate and address the issue in accordance with applicable law.

7. Disclaimers of Warranties

“As-Is” Service: Psycademy Society provides the Site and our services (including facilitating access to third-party courses) on an “as is” and “as available” basis. We make no warranties or representations, express or implied, about the reliability, suitability, or availability of the Site or the courses we offer, to the fullest extent permitted by law. Use of our Site and the purchased courses is at your own risk.

Course Content: Since course content is produced and maintained by independent third-party providers, we do not warrant or guarantee that the content is up-to-date, accurate, or will meet your expectations or learning needs. We also cannot guarantee that the course will lead to any particular outcome or skill advancement for you. The Course Provider is solely responsible for the content and quality of the course. We expressly disclaim any liability for any errors or omissions in the course content and for any outcomes or results you may experience by using that content. Any advice, information, or opinions presented in a course belong to the Course Provider and not to Psycademy Society. You should exercise your own judgment and, if needed, seek professional advice before relying on course information for any important decisions.

No Professional Advice: Unless explicitly stated, the courses are for general educational purposes and are not provided as professional advice (for example, medical, legal, financial, or psychological advice). Psycademy Society is not a professional advisory organization, and purchasing or completing a course does not establish any professional-client relationship between you and us. Always consult a qualified professional if you need specific advice related to the course subject matter.

Site Availability: We strive to keep our Site operational and accessible, but we do not guarantee that the Site will be uninterrupted, error-free, or secure at all times. Technical issues or maintenance may occasionally make the Site unavailable. We will attempt to provide advance notice of scheduled downtime, but we are not liable for any inconvenience or loss caused by unavailability of the Site.

Third-Party Websites: Our Site may contain links to other websites or services (for example, the website of a Course Provider or PayPal’s site for payment). These links are provided for your convenience. However, we do not control third-party websites. Accessing third-party sites is at your own risk, and those sites are subject to their own terms and policies. We make no warranties and bear no responsibility for any third-party websites or content they provide.

Some jurisdictions do not allow certain warranty disclaimers. If such laws apply to you, some of the above disclaimers may not apply to the extent disallowed by law. However, in any case, our disclaimers apply to the maximum extent permitted by applicable law.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Psycademy Society and its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from: (a) your use of or inability to use the Site; (b) your purchase or use of any course (including any damage or loss arising from content errors or omissions, or any dispute with a Course Provider); or (c) unauthorized access to or use of our servers or any personal information stored therein.

Our total liability for any claim arising out of or relating to these Terms or the use of our services, regardless of the form of the action, is limited to the amount you paid us for the course in question. If no purchase is involved, our liability is limited to $100 CAD. This limitation applies even if we have been advised of the possibility of such damages, and regardless of any failure of essential purpose of any limited remedy.

Third-Party Course Liability: Since the actual course is delivered by a third party, any issues that occur within the course platform or content (such as technical problems, content inaccuracies, or personal injury claims arising from course material) are fundamentally between you and the Course Provider. Psycademy Society is not liable for damages arising from the actions or omissions of third-party Course Providers. We do not assume responsibility for any loss or harm incurred as a result of taking the course or reliance on the course materials.

Nothing in these Terms is intended to exclude or limit any condition, warranty, right or liability which may not be lawfully excluded or limited under applicable law (for example, certain consumer rights under Canadian or Australian law). To the extent that an implied warranty or statutory protection cannot be excluded, we limit our liability to the minimum amount permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Psycademy Society and its affiliates, and each of their respective officers, directors, volunteers, employees, and agents (“Indemnified Parties”), from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable legal fees) that arise out of or relate to: (a) your use or misuse of the Site or any course; (b) your violation of these Terms or any applicable law or regulation; or (c) your infringement of any intellectual property or other rights of any third party. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense), and you agree to cooperate with our defense of such claims. This indemnity obligation will survive termination of your use of our services.

10. Governing Law and Jurisdiction

These Terms of Service and any disputes arising under them will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada, without regard to conflict of law principles. By using our services, you agree that any legal action or proceeding concerning these Terms shall be brought in the courts of the Province of Ontario, Canada, and you hereby consent to the personal jurisdiction of such courts.

If you are using our services in Australia, you may have additional rights under Australian consumer protection laws. Nothing in these Terms is intended to override or diminish any rights or remedies you have under the Australian Consumer Law or other local laws that cannot be lawfully limited or excluded. For Australian users, to the extent permitted, the laws of Ontario, Canada will still apply to the interpretation of these Terms and any disputes (except where local mandatory laws require otherwise).

11. Termination

We reserve the right to terminate or suspend your access to the Site or any course, without prior notice, if you violate these Terms or if we otherwise reasonably suspect fraudulent or unlawful activity associated with your account or purchase. In the event of termination due to your breach of Terms, you will not be entitled to any refund. We also reserve the right to discontinue offering any course or to cease our website operations at any time, in which case our liability to you will be limited to refunding any prepaid fees for undelivered courses.

12. General Provisions

Entire Agreement: These Terms (along with any additional policies like our Privacy Policy) represent the entire agreement between you and Psycademy Society regarding your use of our Site and services, and supersede any prior agreements or understandings.
Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be deemed severable from the Terms and will not affect the validity and enforceability of the remaining provisions.
No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Psycademy Society.
Assignment: You may not assign or transfer your rights or obligations under these Terms to anyone else without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets.
Headings: Section headings in these Terms are for convenience only and have no legal or contractual effect.

13. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us. You can reach Psycademy Society by email or through the contact form on our website. (Email: info@psycademy.org – or see our website for the most up-to-date contact information.) We will be happy to assist you.

Privacy Policy

1. Introduction

Psycademy Society is committed to protecting your privacy. This Privacy Policy explains what personal information we collect from users of our Site and purchasers of our courses, how we use and share that information, and your rights regarding your information. This Policy applies to all services offered through our Site to users in Canada, Australia, and any other country. By using our Site or providing us your personal information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or provide personal data.

We comply with applicable privacy laws and regulations, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Australia’s Privacy Act and Australian Privacy Principles, as required. We strive to follow all required laws for the regions in which we operate. Our practices are designed to ensure we only collect and use personal data as necessary for our legitimate purposes and in compliance with the law.

2. Information We Collect

When you interact with Psycademy Society (for example, by purchasing a course or contacting us), we may collect the following types of personal information:

Order and Account Information: When you purchase a course through our Site, you will provide information such as your name, email address, and billing details. We may also collect your mailing address or phone number if needed for billing or contact purposes. This information is necessary to process your transaction and register you for the course. We do not collect or store your credit card or bank account numbers on our servers – payments are handled by PayPal, and we only receive confirmation of payment and basic details required to fulfill your order. (For example, PayPal may provide us with your name, email, and confirmation that payment was made, but we do not have access to your full payment account details.)
Payment Information: All payments are processed via PayPal. When you pay for a course, you are using PayPal’s secure payment system. We do not see your credit card number or bank information; PayPal just notifies us that the payment was completed. PayPal may also share your billing address or other payment-related details with us if needed for record-keeping, but again, we do not handle your sensitive financial data directly. (Please review PayPal’s Privacy Policy for details on how they treat your payment information.)
Communication Data: If you contact us with an inquiry, request support, or otherwise correspond with us (e.g., via email or through a contact form), we may keep a record of that communication. This could include your name, email address, and the content of your message. We use this information to respond to you and assist with your questions or issues.
Marketing Preferences: If you opt-in to receive marketing emails or newsletters, we will collect your name and email address for that purpose. We will also record your consent (the fact that you opted in) and your preferences (e.g., types of updates you want to receive). You can unsubscribe from marketing communications at any time (see Your Choices below).
Technical and Usage Data: When you visit our Site, certain information is collected automatically. This may include your IP address, browser type and version, the pages you visit on our Site, the time and date of your visit, and other technical data. We may use cookies or similar technologies to collect this information (see Cookies below). This data helps us understand how users navigate our Site and improve the user experience. This technical information by itself typically does not identify you by name, and we do not link it to your other personal information except as needed for site security or fraud prevention.

We limit our collection of personal information to only what is necessary for the purposes set out in this Policy. You have the option not to provide certain information, but if you choose not to provide data that is essential to processing your purchase (such as name or email), we may not be able to fulfill your order or provide the service.

3. How We Use Your Information

We use the personal information we collect strictly for legitimate and intended purposes. These include:

To Process Transactions and Provide Services: The primary use of your information is to process your course purchase and to enable your access to the course. For example, we use your information to create or facilitate your registration in the third-party course platform, to communicate with you about your enrollment, and to ensure the Course Provider knows you as an authorized student. We also use your information to send you confirmations, receipts, or any updates regarding your order (such as purchase confirmation emails or technical notices).
To Communicate with You: We may use your contact information (email or phone number, if provided) to reach out to you if there is an issue with your order or registration. For instance, if a course schedule changes or if there’s a problem completing your enrollment, we will contact you to resolve it. Communication is largely transactional or service-related (e.g., sending your login details for the course, responding to customer support inquiries, or notifying you of any important changes in our services).
For Customer Support: If you contact us for help or with questions, we will use your information to assist you. This includes using your information to verify your identity (for instance, confirming you are the purchaser before discussing order details) and to follow up with you about the support issue.
For Marketing (if Opted-In): If – and only if – you have given us explicit consent to receive marketing communications, we will use your email address (and possibly your name) to send you newsletters or promotional emails. These communications might include updates about new courses, special events, or news about Psycademy Society’s activities. You have full control over this: if you choose to join our mailing list, you can later opt out at any time. Every marketing email will contain an “unsubscribe” link. If you unsubscribe, we will stop sending you marketing emails. (Opting out of marketing emails will not affect our ability to send you transactional emails about your purchases or important service announcements.)
Internal Analysis and Improvements: We may use aggregated and de-identified information to analyze how our services are used. For example, we might track how many people purchase a particular course or how users navigate our Site. This data helps us understand trends and user needs so we can improve our offerings and user experience. These analytics will not identify you personally in any report; they are used internally to make our services better for everyone.
Legal Obligations and Enforcement: In some cases, we may need to use your information to comply with laws or regulations. For example, for financial reporting and tax purposes we keep records of transactions (which include personal information like names and transaction amounts). We may also use or disclose information if necessary to enforce our Terms of Service or to protect our rights, property, or safety, or that of our users or others (for instance, detecting and preventing fraud or security issues).

We will not use your personal information for any purpose that is not disclosed in this Privacy Policy without obtaining your consent, unless required or permitted by law.

4. How We Share or Disclose Information

Psycademy Society respects your privacy – we do not sell or rent your personal data to third parties for their marketing or any other purposes. We only share your information in a few specific circumstances, outlined below, and always with appropriate safeguards:

With Third-Party Course Providers: Since a third-party Course Provider will be delivering the course you purchase, we must share certain information with them to enroll you. Typically, this includes your name and email address (so they can create an account for you on their learning platform or add you to the class roster). In some cases, the Course Provider might also require additional details such as your city/country (for localization) or any specific enrollment info. We only share the data that is necessary for the Course Provider to provide you access to the course and administer your participation. The Course Provider is contractually obligated to use that information solely for providing the course and not for other purposes. However, please note that the Course Provider will process your data under their own privacy policy as well, which we don’t control. We advise you to review the Course Provider’s privacy policy when you begin the course to understand how they handle your data.
With Payment Processors (PayPal): As mentioned, we use PayPal to handle payments. When you make a purchase, you are interacting directly with PayPal. We provide PayPal with the amount to charge and perhaps an order identifier, and PayPal provides us confirmation of payment. PayPal may receive personal information directly from you (such as your credit card number, billing address, etc.) in order to process the payment; that information is governed by PayPal’s own privacy policy and not by Psycademy Society. We may receive some information back from PayPal (like your name, email, and a transaction ID) to confirm the transaction. All PayPal transactions are encrypted and processed securely, and are subject to PayPal’s Privacy Policy. We recommend you review PayPal’s Privacy Policy to see how they handle your payment data. In summary, we share the necessary information with PayPal to complete the transaction, and PayPal shares back confirmation and details that we need for record-keeping.
With Service Providers: We may use trusted third-party service providers to help us operate our organization and the Site. For example, we might use a web hosting provider for our website, an email service (like MailChimp or similar) to send out our newsletters (if you opted in), or cloud storage/IT providers to store data securely. These service providers may have access to personal information only to perform specific tasks on our behalf. For instance, if we use an email marketing service to send out newsletters, they would handle your email address for that purpose. We ensure that all such providers are bound by confidentiality and privacy obligations (through contracts or terms of service) and that they are not permitted to use your data for anything other than the agreed-upon service.
With Legal or Safety Authorities: We may disclose personal information when required to do so by law or if we have a good-faith belief that such action is necessary to (a) comply with a legal obligation (such as a subpoena, court order, or government demand); (b) protect and defend the rights or property of Psycademy Society; (c) prevent or investigate possible wrongdoing, fraud, or security issues; or (d) protect the personal safety of our users or the public. If we receive a lawful request for user data from law enforcement or regulators, we will attempt to ensure such requests are legally valid and only provide the minimum necessary information.
Business Transfers: This is unlikely for a non-profit like us, but we mention it for completeness. If Psycademy Society undergoes a significant change (such as a merger with another organization, acquisition, or transfer of our operations and assets), user information may be one of the assets transferred to the successor organization. Should such a transfer occur, we will ensure that your personal information remains protected and that the new entity continues to honor the commitments we have made in this Privacy Policy (or provides notice and obtains consent for any significant changes). We would notify users of any ownership change or transfer of personal data.

In all cases of sharing, we adhere to the principle of data minimization: we only share the least amount of information necessary for the task. We also strive to anonymize or aggregate data when disclosing information that does not need to be personally identifiable.

5. International Data Transfers

Psycademy Society is based in Canada, but our services are available to users in multiple countries (notably Canada and Australia, as well as others). When you provide information to us, it may be processed and stored in Canada or in other countries where our service providers or Course Providers are located.

Canada & Australia: If you are in Australia, understand that your personal data will be transferred to us in Canada so we can process your order. Canada is generally considered to have strong privacy protections (it is recognized by the EU as providing an adequate level of data protection), and we handle your data in line with our laws and this Policy. If you are in Canada, but the Course Provider is in Australia, then some of your data will be transferred to Australia so that the Course Provider can enroll you. Australia also has its own robust privacy laws. We will ensure that any transfer of personal information between Canada and Australia (or any other country) complies with applicable legal requirements. By using our Site and providing information, you consent to this transfer of your data.
Other Countries: The third-party services we use (like PayPal or possibly our website host, email service, etc.) may store or process data in the United States or other jurisdictions. PayPal, for example, is a global company based in the U.S., so your payment data will likely travel through and be stored in the U.S. Similarly, if our website is hosted on servers in another country (e.g., the U.S.), or if we use a cloud service with servers in other regions, your data could be stored or processed there. We take steps to ensure any international transfers are done securely. Many of our service providers are large companies that participate in cross-border data protection frameworks or have standard contractual clauses in place to safeguard data transfers.

We want to highlight that when your data is handled by third parties in other jurisdictions, it may become subject to the laws of those jurisdictions (for instance, foreign governments could potentially access it under their laws). However, we choose reputable providers and wherever feasible, we include contractual commitments that they will protect your information to the same standards we uphold.

If you have concerns about how your data may be transferred internationally, please contact us (see Contact Us section). We will be happy to provide more information on data transfer safeguards we use.

6. Cookies and Tracking Technologies

Our Site may use “cookies” and similar tracking technologies (like web beacons or pixel tags) to enhance your experience and gather information about visitors and visits:

What Are Cookies: Cookies are small data files placed on your device (computer or mobile) when you visit a website. They can serve various purposes, like remembering your login session, understanding your preferences, or tracking your activities for analytics.
How We Use Cookies: We use cookies primarily for functionality and analytics. For example, if our Site has a shopping cart, a cookie might remember the items in your cart as you browse. Cookies may also be used to remember your language or region selection, so the Site is more tailored to you. Additionally, we use cookies (or similar tools) to collect aggregate data about site traffic and interaction. This helps us see which pages are most popular, how users navigate the Site, and where we might improve. We do not use cookies to serve third-party advertisements, nor do we use them to collect sensitive personal information without your consent.
Third-Party Cookies: Since we use third-party services like PayPal for payments, or possibly Google Analytics for site analytics, these services might set their own cookies when you interact with them through our Site. For instance, if we use Google Analytics, Google may set cookies to gather usage statistics (Google’s privacy policy would apply to those). Similarly, when you click the “Pay Now” (PayPal) button, PayPal may place cookies to manage the transaction process. We do not have control over cookies set by third parties, but we only integrate third-party services that we trust. We encourage you to review the cookie and privacy notices of those providers for details.
Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Be aware that blocking or deleting cookies might affect the functionality of our Site. For example, if cookies are disabled, the shopping cart or checkout process might not work properly. If we have a cookie consent banner (for users in jurisdictions that require it), you can use that tool to manage which types of cookies you accept.

By using our Site without disabling cookies, you consent to our use of cookies as described in this Policy. If you have any issues or questions about our use of cookies, feel free to contact us.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required for our legitimate business needs or legal obligations.

For purchases, we will keep your basic information (like name, contact info, and transaction records) as long as needed to provide you access to the course and for our record-keeping. Typically, we might retain order information for a number of years to comply with tax and financial regulations. For instance, organizations often need to keep financial transaction records for at least 6-7 years for auditing purposes.
If you have opted into marketing emails, we will keep your contact information on our mailing list until you unsubscribe or ask us to remove it. Upon unsubscribing, we may keep a record that you unsubscribed (to ensure we respect that going forward).
If you contact us for support, we may retain that correspondence for a time so we have a history of your issue in case of follow-up, and to train or improve our customer service.
We also retain data as necessary to resolve disputes, enforce our Terms of Service, or comply with legal obligations. The duration will depend on the specific situation and applicable law.

When your personal information is no longer needed for the purposes outlined in this Policy, we will either delete it, anonymize it, or (if deletion/anonymization is not immediately feasible, for example because the data is stored in secure backups) we will securely store it and isolate it from further use until deletion is possible.

8. Security Measures

We take the security of your personal information seriously. Psycademy Society implements a variety of technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. These measures include:

Encryption: Our Site uses HTTPS (Secure Sockets Layer / TLS encryption) for all data transmissions. This means that any personal information you share with us (like through forms) is encrypted in transit to prevent eavesdropping. Payment transactions are handled by PayPal on their secure platform, which uses strong encryption and security protocols.
Access Controls: Internally, we restrict access to personal data to only those volunteers or staff who need to use it for the purposes described (for example, the team member who processes enrollments or responds to customer inquiries). Access to sensitive systems and data is protected by strong passwords and, where possible, multi-factor authentication. We follow the principle of least privilege, meaning each person only has the minimum access necessary for their role.
Secure Storage: The systems we use to store data (such as our website database or cloud storage) are secured with industry-standard measures. We keep software up to date and apply security patches. Regular backups are performed to prevent data loss, and those backups are stored securely. If physical copies of information (e.g., printed receipts) exist, they are kept in a locked environment.
Monitoring and Testing: We monitor our systems for possible vulnerabilities and attacks. While we are a small non-profit, we strive to follow best practices (like using reputable hosting with firewalls and intrusion detection, etc.). We also limit the amount of personal data stored to reduce risk.

Despite all these precautions, it’s important to note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to protect your information, we cannot guarantee absolute security. You can help by using strong passwords for your accounts, keeping your own computer and devices secure, and notifying us immediately if you suspect any unauthorized access to your information or our Site.

In the unfortunate event of a data breach that is likely to result in a risk to your rights or freedoms (for example, a leak of personal data), we will follow all applicable breach notification laws. This may involve notifying the affected individuals and relevant authorities (such as the Privacy Commissioner in Canada or the OAIC in Australia) as required, and taking steps to mitigate any damage.

9. Your Rights and Choices

You have certain rights regarding your personal information, which may vary depending on the jurisdiction in which you live. We are committed to honoring these rights. Key rights include:

Access and Correction: You have the right to request access to the personal information we hold about you. You may also request that we correct or update any inaccurate or incomplete information. For example, if you believe we have an incorrect email or an outdated address, you can ask us to fix it. We will provide you with access to your information (subject to any legal exceptions) and will correct any errors promptly upon verification.
Withdrawal of Consent: If our processing of your personal information is based on your consent (for instance, your consent to receive marketing emails), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we did prior to your withdrawal, and it might mean we can no longer provide you certain services (like newsletters). For marketing emails, the easiest way to withdraw consent is to click the “unsubscribe” link in any email, or you can contact us directly to be removed.
Deletion (Right to Erasure): You can request that we delete your personal information. If you no longer want us to have your data, contact us and explain your request. We will honor deletion requests provided we do not have a legal obligation to retain the data or another legitimate reason to keep it. (For example, we may not be able to delete information related to a transaction if it’s needed for tax record-keeping, but we can delete marketing data or other non-essential data on request.)
Data Portability: In some jurisdictions, you have the right to request a copy of personal data you have provided to us in a machine-readable format, and you can ask that we transmit it to another service provider if technically feasible. This typically applies to data processed by automated means under consent or contract. We will assist with such requests as required by applicable law.
Right to Object or Restrict Processing: You may have the right to object to certain processing activities or ask us to limit how we use your data. For example, you can object to processing for direct marketing (which we’ve covered with the unsubscribe option). If you have concerns about any other type of processing (like any profiling or analytics), let us know. In certain cases, you can also request that we temporarily restrict processing your data (for instance, while a complaint is being resolved).
Australian Users: If you are in Australia, you have rights under the Australian Privacy Principles, including the right to access and correct your information. If you believe we have breached an Australian Privacy Principle, you can complain to us (see Complaints below) or to the Office of the Australian Information Commissioner (OAIC).
Canadian Users: If you are in Canada, PIPEDA gives you similar rights to access and request correction of your personal data that we have. You also have the right to challenge our compliance with PIPEDA by filing a complaint (see Complaints below or contact the Office of the Privacy Commissioner of Canada).

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We may need to verify your identity before fulfilling certain requests (to ensure we don’t disclose or delete data to the wrong person). We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Please note that some requests (like deletion or restriction) might mean we can’t continue to provide you a service. For instance, if you ask us to delete all your information, we won’t be able to continue your access to a course or recognize that you purchased it. We will inform you if any requested action will have such consequences, so you can decide if you still want to proceed.

10. Complaints and Inquiries

We take your privacy concerns seriously. If you have a question, concern, or complaint about how we handle your personal information, please contact us first so we can try to resolve it. You can reach us via the contact information below (Contact Us section). We will review your concern and respond as soon as possible, typically within 30 days.

If you are not satisfied with our response, or if you believe we are violating any applicable privacy law, you may have the right to lodge a complaint with a supervisory authority:

In Canada: You can contact the Office of the Privacy Commissioner of Canada (OPC) and file a complaint. Their website is https://www.priv.gc.ca, which provides information on how to raise a concern.
In Australia: You can file a complaint with the Office of the Australian Information Commissioner (OAIC). Visit https://www.oaic.gov.au for guidance on the process. The OAIC typically expects you to attempt to resolve the issue with us first, which is why contacting us directly is an important first step.
Other Regions: If you are in another country (e.g., in the EU or UK, if applicable), you would contact your local Data Protection Authority.

We truly hope to address any issues amicably and promptly. Your feedback about privacy is valued as it helps us improve our practices.

11. Third-Party Links and Services

Our Site or communications may contain links to websites or services operated by third parties (for example, a Course Provider’s site, PayPal’s payment page, or perhaps a link to an article or resource). This Privacy Policy does not cover how those third-party sites or services collect or use your data. If you leave our Site or are redirected to a third-party website/application, this Policy no longer applies. For instance, once you click the PayPal payment link and are on PayPal’s site, their privacy policy governs that interaction, not ours. Similarly, once you are on a Course Provider’s learning platform, any data you provide there (such as submitting assignments or participating in forums) is subject to the Course Provider’s terms and privacy practices.

We are not responsible for the privacy practices of other sites or services, and we encourage you to read their privacy statements. However, if you have feedback about a third-party partner (for example, you feel a Course Provider is mishandling your data), do let us know as well. We do our best to partner with reputable organizations, and such feedback is taken seriously.

12. Children’s Privacy

Our services are generally intended for adults. We do not knowingly collect personal information from children under the age of 13 without parental consent. (The age of digital consent may be higher in some jurisdictions; we intend to respect those laws as well.) If you are under the age of 13 (or the equivalent minimum age in your jurisdiction), please do not use our Site or provide any personal information without permission from a parent or guardian. If we learn that we have inadvertently collected personal information from a child under 13 without proper consent, we will take steps to delete that information promptly.

Parents or guardians: if you become aware that your child has provided us with personal information without your consent, please contact us and we will remove the information and terminate the child’s interaction with our services as appropriate.

13. Updates to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the top of this Policy. If the changes are significant, we may also provide a more prominent notice (such as a notice on our website or an email notification). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Site or services after any modifications to the Policy have been posted will signify your acceptance of those changes, as long as we have notified you in accordance with applicable law.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us. We are here to help and will respond as promptly as we can.

Contact Information:
Psycademy Society (Privacy Officer)
Email: privacy@psycademy.ca (or alternatively, info@psycademy.ca)
Mailing Address: 123 Example Street, Guelph, Ontario, Canada N1C 0A1 (This is a placeholder address; please update with the organization’s real mailing address.)

You can also reach out via the contact form on our website or any official communication channel provided on the Site.

By using the Psycademy Society website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. We thank you for your trust in us and will continue to safeguard your personal information with care.

Sources: We uphold these policies based on standard legal requirements and best practices for privacy and user agreements. Key principles, such as not selling personal data and only using it to fulfill orders, are fundamental to our non-profit’s ethics. We ensure payment security by using PayPal’s encrypted services, meaning we don’t handle your credit card data directly. We also want to be clear that third-party course providers and websites have their own privacy practices and content control, which are outside our responsibility. These terms and policies are designed to comply with relevant laws and to clearly inform you of your rights and our obligations.